Customer Service

A skilled KLLM customer service team takes the initiative to manage all facets of your shipment from pick-up to delivery. The team analyzes your shipment and matches it with the best KLLM equipment in the area. They schedule your shipment only after learning all requirements for pick up, transit, and delivery.

KLLM cross trains all customer service personnel to assist in providing shipment status to our customers. By having all personnel cross trained for each position, our customers are assured of prompt, professional service whenever they contact us.

At KLLM, we know that business is an around-the-clock proposition. That’s why we offer after hours operations to ensure that your needs are met all day, every day.

For more information about KLLM OTR services offerings:
Russell Wooten, Director of National Accounts


Temperature Control
  • KLLM maintains a fleet of 2,500 tractors
  • 3,500 OTR/Intermodal capable refrigerated trailers with dims of 53’ x 102” x 104”* 610
  • 610 Intermodal containers with interior dims of 605” x 98” x 102”**
  • Equipped with microprocessor-controlled refrigeration units, flush mount
  • Airflow chutes
  • 24-hour road breakdown department utilizing a network of over 2,000 service facilities
* 98.7” clearance under the chute ** 97.5” clearance under the chute
Our Over-the-Road fleet runs all lower 48 states with service into and out of Mexico, via Laredo.

Terminal Locations

  • Burns Harbor, IN
  • Ontario, CA
  • Jackson, MS
  • Laredo, TX
  • Memphis, TN
  • Cartersville, GA



  • The first nationwide temperature-controlled carrier to utilize satellite communications fleet-wide
  • Tracking technology allows monitoring of the status and location of every KLLM truck at any given time
  • KLLM’s entire fleet is linked to its headquarters through the Omnitracs communication network
  • Technology provides for a two-way communication link between drivers and customer service personnel
  • Ability to provide real-time tracking on all equipment
  • Ability to control temperature settings remotely

Electronic Data Interchange

  • A valuable tool used to transmit and receive information electronically
  • Electronic Data Interchange (EDI) covers everything, including billing, status notification, notification of receipt of payment, bill-of-lading, load tendering, service or performance standards and third-party messaging
  • KLLM can engage in EDI with your company and offer you the potential for paperless transactions
To reach the proper customer service representative for your area, please call or email the representative for your geographic area on the bottom service area map.