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Operations Assistant

Job Overview:

KLLM Logistics Services
Operations Assistant

We are currently seeking an enthusiastic and motivated individual for a support position for our Logistics team in our Metairie, LA brokerage office. If you are interested in a rewarding position with a growing division of one of the largest temperature-controlled transportation companies in the nation, come and join our team at KLLM Logistics Services, a division of KLLM Transport Services, LLC. This position combines tracking and tracing outside carriers, scheduling appointments, and supporting the operations group for optimal service to our customers and carriers.

As an assistant to our Operations staff, you will have the responsibility of tracking and tracing all orders moving daily for several locations within the division. You will also be asked to schedule pickup and delivery appointments and make sure trucks are on time for these appointments to ensure ultimate customer service and satisfaction. This position is designed as a Segway for growth within the company and will give you an edge for quick advancement.

Job Responsibilities:

  • Assist in scheduling pickup and delivery appointments
  • Track and Trace shipments
  • Identify and resolve carrier issues on specific loads
  • Work directly with drivers and carriers to ensure on-schedule pickup and deliveries
  • Assist with any administrative and accounting needs
  • Recommend process improvements and implement once approved
  • Consistently communicate with our customer service and operations team on any transit or shipping issues
  • Identify and immediately resolve carrier or customer issues with a sense of urgency
  • Create solutions and provide options for customers’ and carriers’ needs
  • Complete all administrative tasks to ensure 100% customer and carrier satisfaction
  • Learn system functionalities for backup coverage to the operations group


  • Basic computer and typing skills
  • Excellent multitasking and prioritization skills
  • Conflict Management Skills
  • Superior phone and interpersonal communication skills
  • Ability to work in a team environment, while delivering independent results
  • Work with a sense of urgency
  • Excellent work ethic, coachable, and positive attitude
  • Attention to Detail
  • Punctual on a daily basis


  • Competitive salary
  • Health, dental, vision, and life insurance offered
  • 401(K) retirement plan with company matching funds
  • Vacation and holiday pay

About KLLM Transport Services

For more than 50 years, KLLM has been transporting perishable commodities for satisfied customers throughout the country. KLLM offers Over-The-Road, Regional, Dedicated, and Intermodal temperature-controlled services throughout the United States and with service into and out of Mexico. Equal Opportunity Employer M/F/V/D. While KLLM promotes a drug-free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

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  • Location: Metairie, LA
    50 Mile Hiring Radius
  • Work Type: Full Time