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Customer Service Assistant

Job Overview:

Customer Service Assistant

As a Customer Service Assistant, you will serve as the primary contact for our customers. By working together with our operations and sales teams, you will provide clients with the highest level of service to ensure ultimate customer satisfaction in order to retain their business and grow their accounts.

Job Responsibilities:

  • Maintain contact with customers to determine their daily shipping needs
  • Communicate any transit or shipping issues with customers
  • Identify and immediately resolve customer issues with a sense of urgency
  • Create Solutions and provide options for customer’s needs
  • Complete all administrative tasks to ensure 100% customer Satisfaction
  • Order Entry
  • Scheduling of pickup and delivery appointments
  • Tracking and tracing of shipments
  • Updating web portals with transit, accessorial charges, obtaining receipts and charge approvals from customers within allowed times, etc.
  • Work as a liaison between KLLM Operations Team and customers

Qualifications:

  •  Excellent multitasking and prioritization skills
  • Conflict management skills
  • Superior communication skills
  • Ability to work in a team environment while delivering independent results
  • Perform with a sense of urgency
  • Willing to learn
  • Attention to detail
  • Positive attitude

BENEFITS:

  • Health, dental, vision, and life insurance offered
  • 401(K) retirement plan with company matching funds
  • Paid vacation time

About KLLM Transport Services

For more than 50 years, KLLM has been transporting perishable commodities for satisfied customers throughout the country. KLLM offers Over-The-Road, Regional, Dedicated, and Intermodal temperature-controlled services throughout the United States and with service into and out of Mexico. Equal Opportunity Employer M/F/V/D. While KLLM promotes a drug-free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

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  • Location: Jackson, MS
    50 Mile Hiring Radius
  • Work Type: Full Time