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IT Helpdesk Technician

Job Overview:

IT Helpdesk Technician

Job Responsibilities:

  • Provide first-line technical support for users requiring assistance with information technology issues and problems
  • Respond to requests for technical assistance onsite using the help desk management system
  • Support clients in a Microsoft domain
  • Setup PCs, laptops, printers, and other network equipment
  • Troubleshoot and solve desktop OS problems
  • Provide support for Windows workstations, handhelds, Printer and other network accessories
  • Track issues to resolution updating the internal knowledgebase, ticketing system and communicating to users
  • Escalate more involved problems to the appropriate support teams
  • Update daily status reports and ticket notes
  • Provide customer service to non-technical users
  • Participate in after-hours and weekend on-call rotation
  • Perform monthly system backups and server updates
  • Provide a single view to the organization for information technology-related problems

Qualifications:

  • Strong technical ability and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to effectively operate within set guidelines, policies, and procedures
  • Exceptional customer facing skills
  • High degree of demonstrated professionalism
  • Solid helpdesk experience, including support for Windows 7 and Windows 10 workstations
  • Supporting Windows workstations in a Microsoft Windows domain
  • Supporting network peripherals such as printers, handhelds, and mobile devices to include iPhone and Android

BENEFITS:

  • Competitive salary
  • Health, dental, vision, and life insurance offered
  • 401(K) retirement plan with company matching funds
  • Vacation and holiday pay

About KLLM Transport Services

For more than 50 years, KLLM has been transporting perishable commodities for satisfied customers throughout the country. KLLM offers Over-The-Road, Regional, Dedicated, and Intermodal temperature-controlled services throughout the United States and with service into and out of Mexico. Equal Opportunity Employer M/F/V/D. While KLLM promotes a drug-free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

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  • Location: Jackson, MS
    50 Mile Hiring Radius
  • Phone: 1-800-925-1000
  • Experience: None
  • Work Type: Full Time